Dick Hannah's Hyundai of Portland

Poor experience overall. Here is why. I came in to them because my driver-side window was broken/smashed and needed to be replaced. Upon car pickup, there was still sharp window glass pieces all over the car ground. They didn’t vacuum it or try cleaning it. The price was beyond high!! I paid over $700 for parts & labor to get a small car driver-side window replaced. And they couldn’t even clean the broken glass on car floor. You get this “advisor” person assigned to you when drop-off your vehicle or get services but still I had never met the person. Instead I was shuffled around to 3 other employees during the course of my experience.

I had a good experience coming in for a specific pre-owned car. I spent roughly 5 hours with the sales representative, Taylor, who seemed to understand my financial concerns & questions on doing a trade. I have a brain injury & process slowly; I didn’t feel pressured or rushed, which I appreciated. Seems like a good team of staff at this site. And I bought the car after a long discussion & patience.

Nightmare service, avoid at all costs. I didn’t want to bring our car back here after they installed our catalytic converter backwards a few years ago. Seriously, there are words stamped on the thing telling you which direction it should face. But after someone tried to steal our car and damaged the ignition we were told by other shops we contacted that a dealership would have the most luck finding the parts. After nearly 6 weeks the ignition was replaced. Picked it up on a Thursday morning. Thursday evening it would not start and the next morning the battery was dead. Take it back again. We’re told that the work they just did on the ignition has nothing to do with the car not starting…it needs a new fuel pump….We’re seriously questioning this but Travis assures us that if this doesn’t correct the issue, they’ll be responsible and will figure it out. Well, we pay for that and get the car back again. Again it has trouble starting and is now stalling and dying while driving. It happened to me on the highway and was pretty scary. We bring the car in again. We receive no contact, no acknowledgment of the situation. Instead we’re TEXTED a quote for nearly $15,000. Yes $15,000. It’s a 2007 vehicle worth maybe $4000? There is nothing else included in the text, no explanation or context. So they have returned our car to us twice in worse condition than it arrived to them. And instead of taking responsibility, communicating with us effectively, and working to correct the problems (that again, were only present after the car was in their possession for 6-8 weeks) we’re sent a quote for $15,000. Haven’t been able to contact the service manager. It seems everyone there is perpetually “away from their desks”. This has been a truly awful experience. We haven’t received anything close to customer service and our car is in worse shape than it started with no acknowledgment, apologies or solutions being offered. Avoid at all costs.

They took my car last minute which was appreciated, but the communication about it was very inaccurate and poor. I was first told I could pick it up one day, but then said they missed a part that was broken. I was then quoted the wrong number on the phone. The quote was for one piece of the project, not the total project. When I came to pick up my car, the price was way higher than expected. I was given a discount on the spot, but I’m pretty unhappy. I already spoke with Jessica and fully understand the communication errors made by the department including telling me my car was ready when it was not, telling me the wrong part they were replacing, and not responding to my texts asking about cost before picking up the car. I was told the service lines weren’t working and they don’t know why they didn’t get back to me.

Cannot recommend. I was looking for a car they would need to order or find elsewhere. They told me they had options enough for me to sign for a price, but I was never allowed to see the MSRP, the window sticker, the options the cars had, NOTHING. Until AFTER I signed a contract/final price. I've never dealt with a place so shady and underhanded. If I had not been set on a Hyundai I would have walked out. I do have to wonder if I was a man if they would have been willing to show me window stickers or the MSRP. If you have a choice, go with another place that will show the actual paperwork and information on cars before you buy.

Not a good experience. Not good when I bought the car and not good going to my first service appointment. Today was my first oil change. They are supposed to top off all fluids, rotate the tires and change the oil, pretty easy. My windshield wiper fluid light had just come on so I knew that was low. I asked how they rotate the tires and I was told they use an “X” pattern. I checked my tires when they “finished” and they did not rotate the tires. The wiper fluid was also not topped off. The paperwork they had me sign PRIOR to taking me to my car says they did those things, but they didn’t. I spoke to the supervisor Olivia, and she advised she was going to let the tech know that is unacceptable. I asked if she thought they really didn’t already know that fraud was u acceptable? She said she is sure they knew…so what are you really doing????? Nothing. You are telling someone something they already know and chose to do it anyway. Since this was my first service, it was free and not costing me anything out of pocket. They bill that back to the manufacturer. So if they are willing to cheat their own company, what are they willing to cheat you on? Absolutely shady! I’m not a person that knows a lot about cars, so I need to be able to trust the dealer when I take my car in. But how can you trust a company that you caught lying????